Policies & Procedures
Anti-Bribery Policy
Last updated: 29th June 2021
Anti-Bribery Policy 1. Purpose Azure Property Consultants Ltd (“the Company”) is committed to the practice of responsible corporate behaviour and to complying with all laws, regulations and other requirements which govern the conduct of our …
Anti-Money Laundering Policy
Last updated: 29th June 2021
Anti-Money Laundering Policy 1. Introduction Azure Property Consultants Ltd are a UK registered company providing commercial property agency, asset management and property management services. The business of the Company is low risk in relation to mone …
Complaints Procedure
Last updated: 24th June 2021
Complaints Procedure This note sets out the procedure we will follow in dealing with a complaint: We have a two stage complaint procedure: Complaints will be considered by a senior member of the firm. If the complaint cannot be resolved, it will be ref …
Equal Opportunities and Diversity Policy
Last updated: 29th June 2021
Equal Opportunities and Diversity Policy 1. Policy Statement Azure Property Consultants Ltd (“the Company”) is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on t …
Handling Client Money Procedure
Last updated: 25th June 2021
Handling Client Money Procedure As Property Agents dealing with Client Money whilst carrying out work within the letting agency and property management industry in England, Azure Property Consultants Limited (APCL) abide by the guidelines set out by RI …
Privacy Policy
Last updated: 29th June 2021
Privacy Policy BACKGROUND: Azure Property Consultants Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use per …
Unreasonable Behaviour Policy
Last updated: 29th June 2021
It is the purpose of our roles to deliver an exceptional customer service to all our customers, whether that be residents, leaseholders, or clients. We understand that managing people’s homes requires dealing with customers that have an emotional investment and this can sometimes cause distress and make dealing with customers difficult. We are prepared and have tools to enable us to ease such conversations and provide effective resolutions to these problems.